Cancellation & Refund Policy

At Hoodgen, we strive to deliver the best AI-powered experience for our users. We understand that sometimes plans change, and you may need to cancel a subscription or request a refund. This page explains our policies regarding cancellations and refunds.

1. Subscription Cancellation

• You may cancel your subscription at any time from your account settings or by contacting our support team at [email protected].
• Once canceled, your subscription will remain active until the end of your current billing cycle.
• After cancellation, you will not be charged again, but we do not offer partial refunds for the remaining period of your subscription.

2. Refund Policy

We generally do not provide refunds for any purchases, including:

• Subscription fees
• One-time tool purchases
• AI usage credits

However, exceptions may be made in the following cases:

• You were charged in error or without your consent
• The platform was unavailable for a prolonged period due to a technical issue caused by us
• You made a duplicate payment

All refund requests will be reviewed on a case-by-case basis and must be submitted within 7 days of the transaction date.

To request a refund, please contact us at:
📩 [email protected]

Include:

• Your registered email
• Payment receipt or transaction ID
• Reason for the refund request

3. No Refunds for Violations

If your access is terminated due to violations of our Terms and Conditions, you are not eligible for any refund.

4. Third-Party Payment Gateways

All payments are processed via trusted third-party payment gateways. Refunds (if approved) will be processed back to the original payment method and may take up to 7–10 business days depending on your bank or payment provider.

5. Need Help?

If you have questions about billing, cancellations, or refund eligibility, feel free to reach out:
📩 Email: [email protected]
🌐 Website: www.hoodgen.com

Thank you for choosing Hoodgen — your creative AI companion. We value your trust and are committed to providing the best support possible.