Shipping & Delivery Policy

At Hoodgen, we operate a fully digital platform offering AI-powered content creation tools and services. As such, our products and services are delivered digitally — instantly or within a short processing time — and no physical shipping is involved.

1. Digital Product Delivery

• All services offered by Hoodgen, including subscriptions, tools, and AI-based features, are delivered online through your account on hoodgen.com.
• Upon successful payment, access to premium tools or features is granted instantly or within a few minutes.
• You will receive a confirmation email and/or access notification once the product or service is activated.

2. Delivery Time

• Instant Access: Most services (subscriptions, credits, etc.) are delivered immediately after payment.
• Delayed Delivery: In rare cases (e.g., server maintenance or technical error), delivery may take up to 24 hours.
• If you do not receive access within that time, please contact us at [email protected].

3. No Physical Shipping

• Hoodgen does not sell or ship any physical goods.
• There are no shipping charges, delivery timeframes, or courier partners involved in our service.

4. Order Confirmation

Once your order is completed:

• You will receive a confirmation email with transaction details.
• Your account will be updated with the relevant subscription, credits, or access privileges.
• If you do not receive a confirmation email within an hour, please check your spam folder or contact us.

5. Support & Delivery Issues

If you face any issues related to access, delayed delivery, or technical errors:
📩 Email us at: [email protected]
We typically respond within 24 hours on business days.

6. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in our services or legal obligations. Updated policies will be posted on this page with a new "Effective Date."

Thank you for choosing Hoodgen — empowering you to create smarter, faster, and better with AI.